The short version
- You have 7 calendar days from the date of purchase to ask for a refund.
- Just email support@repguide.online from the address you used to buy.
- We review every request within 24 hours.
- The money goes back to the same card or payment method you used.
- Each product (main product and each add-on) can be refunded separately.
1Our 7-day guarantee
We want you to use RepLoop with confidence. If, within 7 days of your purchase, you feel it is not right for you, we will refund your money. You do not need to justify your decision.
2What is covered
- Time limit: the request must be sent within 7 calendar days of the purchase date shown on your receipt. The date of your email to us is the date that counts.
- Main product: the RepLoop library and its bonuses are refunded together, as one purchase.
- Add-ons: each optional add-on you accepted after your first purchase has its own 7-day guarantee, counted from the day it was bought. You can refund one add-on and keep the rest.
3How to request a refund
- Send an email to support@repguide.online.
- Use the subject line "Refund Request".
- Write from — or mention — the email address you used at checkout, so we can find your order.
- Tell us which product you want refunded (the main product, a specific add-on, or everything).
That's all we need. If you'd like to share the reason, it helps us improve — but it is never a condition for your refund.
Tip: if you bought with a different email than the one you are writing from, include the purchase email and, if you have it, the order number or a screenshot of the receipt. This lets us find your order on the first try.
4What happens next
| Step | When |
|---|---|
| We confirm your request by email | Within 24 hours |
| We issue the refund to your original payment method | Right after confirmation |
| The money appears on your statement | Usually 5–10 business days, depending on your bank |
Once a product is refunded, access to it is removed from your members area.
We refund the amount you paid us. Bank fees, currency conversion fees or exchange-rate differences charged by your bank are outside our control and cannot be refunded by us.
5After the 7 days
Requests sent after 7 days are not covered by the guarantee. We will still always refund you, at any time, if:
- You were charged twice for the same product;
- You were charged for something you did not accept;
- You never received access and we were unable to fix it within 48 hours of your message.
6Please contact us before opening a dispute
Opening a chargeback or dispute with your bank usually takes 60 to 90 days to resolve. A refund requested by email to us is much faster and gets you the same result.
If you see a charge you do not recognize, it may appear on your statement under our payment provider's name. Email us and we will identify it for you right away. If you open a dispute, access to the disputed products is suspended while it is reviewed.
Still have a question?
Write to us at support@repguide.online — a real person replies within 24 hours.
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