How can we help?

1I didn't receive my access email

1. Wait a few minutes — delivery is usually instant but can take up to 10 minutes.
2. Check your Spam, Promotions and Updates folders.
3. Search your inbox for "RepLoop".
4. Still nothing? Email support@repguide.online with the email you used at checkout. If it was typed wrong, we fix it and resend your access.

2How do I log in?

Open the link in your access email. The members area opens right in your browser — there is nothing to download from an app store. Log in with the same email you used at checkout.

Tip: bookmark the page or save it to your home screen so you can open it in one tap next time.

3How do I save it to my phone like an app?

iPhone (Safari)

1. Open your members area in Safari.
2. Tap the Share button (square with an arrow).
3. Choose "Add to Home Screen" and tap Add.

Android (Chrome)

1. Open your members area in Chrome.
2. Tap the menu ⋮ in the top-right corner.
3. Choose "Add to Home screen" and confirm.

4I can't find an exercise

Use the search bar and try the most common name of the movement (for example, "squat" instead of a brand-specific machine name). You can also browse by category. If a movement you need is missing, tell us — we use these requests to plan new updates.

5A guide or video isn't opening

• Refresh the page and try again.
• Try another browser (Chrome or Safari work best).
• Use the "Open in new tab" option at the top of the viewer.
• Still stuck? Send us a screenshot and tell us which item and which device you are using.

6Billing questions and unknown charges

Your statement may show our payment provider's name instead of "RepLoop". Each optional add-on you accepted appears as a separate charge. If something doesn't look right — or you were charged twice — email support@repguide.online and we will check it and fix it right away.

7I want a refund

Every purchase has a 7-day money-back guarantee. Just email us from the address you used at checkout with the subject "Refund Request". All the details are in our Refund Policy.

8Privacy and my data

You can ask us to see, correct or delete your information at any time. See our Privacy Policy for details.